Policies : DMCA

This website (the Site) qualifies as a Service Provider within the meaning of 17 U.S.C. § 512(k) of 17 U.S.C. § 512(k)(1) of the Digital Millennium Copyright Act (DMCA). Accordingly, it is entitled to certain protections from claims of copyright infringement under the DMCA, commonly referred to as the safe harbor provisions. We respect the intellectual property of others, and we ask our users to do the same. Accordingly, we observe and comply with the DMCA in connection with claims of copyright infringement arising under United States law, and have adopted the following Notice and Takedown Policy in connection with material appearing on the Site. In jurisdictions other than the United States,we observe local laws regarding claims of copyright infringement.

Take Down Procedure

Upon receipt of written notification provided in the manner required by 17 U.S.C. § 512, we will:

Remove or disable access to the material that is alleged to be infringing.

Forward the written notification to the user who posted the allegedly infringing material (User) and Take reasonable steps to promptly notify the User that we have removed or disabled access to the material.

If your notification does not comply with § 512 of the DMCA, but does identify the allegedly infringing work, we will contact you promptly to assist you in complying with the notice requirements.

Counter Notification

If you are a User who has received notice from us that material that you posted has been removed from the Site following our receipt of a notice of claimed infringement, and you are the owner of the material that was removed or are otherwise authorized to use such material, you may provide written counter notification to our designated agent. Your counter notification must include substantially the following information:

(a) Your physical or electronic signature.

(b) Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;

(c) A statement, under penalty of perjury, that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification.

(d) Your name, address, telephone number, and e-mail address and

(e) A statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which you are located, or if your address is outside of the United States, of any judicial district in which we do business, and that you will accept service of process from the complaining party or his agent.

Upon receipt of written counter notification provided in the manner required by 17 U.S.C. § 512, we will:

Promptly provide the complaining party with a copy of the counter notification;

Inform the complaining party that we will replace the removed material or cease disabling access to it within ten (10) business days;

Replace the removed material or cease disabling access to the material within ten (10) to fourteen (14) business days following receipt of the counter notification, provided our designated agent has not received notice from the complaining party that an action has been filed seeking a court order to restrain User from engaging in infringing activity relating to the material on our network or system.

Please also note that pursuant to the Digital Millennium Copyright Act, we cannot and do not judge the merits of your claim (or counter- claim). Accordingly, we will not respond to requests to remove, or disable access to, any allegedly infringing material, or to restore any material that has been so removed, except according to the procedure set forth herein or as otherwise required by law.

Repeat Infringers

It is the firm policy of the Site to terminate the accounts of repeat infringers, and/or to block such Users from posting additional content, to the extent technically feasible.

Customer Service Requests

Customer service inquiries sent to the DMCA agent will not receive a response. All such communications must be directed to the Sites customer service or legal@escrowv.com

Policies: Refund and Cancellation

As a retailer of digital video game products, we rely on this Return and Cancellation Policy to ensure customer satisfaction with every purchase. When a customer contacts us by phone, ticket or email, our initial response is to assist getting technical support or customer service for the customer from the vendor of the product that the customer purchased. However, in some cases a product may be unsatisfactory to the customer for reasons completely beyond our control, in which case a return or a cancellation may be processed.

Our return policy for all products is as follows:

- Customers requesting a return for services located in our SHOP under the category USE CREDITS should note that these purchases aren't eligible for a return and/or refund if the service has been completed. If the service hasn't been completed, you are entitled to a full refund without any cancellation fees.

- Customers requesting a return for services located in our SHOP under all other categories with the exception of USE CREDITS should note that these purchases are eligible for a return and/or refund depending on the premium pro sellers return policy. If the return policy isnt displayed in their listing, please contact them for further information.

This policy is for all services other than middleman. Please click on our middleman FAQ section for separate refund policies.

Policies: Warnings

First Warning: No action will be taken on your account.

Second Warning: Could result in a 1 to 30 day suspension.

Third Warning: Could result in your account being banned.

Do warnings expire?

Yes. Once you receive a warning, it will expire after 12 months.

If my account is banned, can I unban it?

Yes. We offer an unban account service. Most accounts can be unbanned unless you have an outstanding dispute.